This Privacy Policy explains how Truest Labs Inc ("Truest", "we", "us", or "our") collects, uses, discloses, and protects information when you use the Truest mobile application and related services (the "Service"). By using the Service, you agree to the practices described below.
1. Information we collect
We collect only the information needed to provide and improve the Service:
- Account information — your email address and basic profile details you provide.
- Product activity — products you scan, search, favorite, or view, and the scores generated for them.
- Device data — device model, OS version, language, and anonymous identifiers used for diagnostics.
- Usage analytics — aggregated, non-identifying data about how features are used so we can improve the app.
2. How we use information
- To operate, maintain, and improve the Service.
- To personalize results and recommendations.
- To respond to support requests and communicate with you.
- To detect, prevent, and address fraud or abuse.
- To comply with legal obligations.
3. Sharing
We do not sell your personal data. We share information only with service providers that help us operate the Service (such as hosting, analytics, and crash reporting), and only to the extent necessary. We may also disclose information when required by law or to protect the rights and safety of our users.
4. Data retention
We retain personal data for as long as your account is active or as needed to provide the Service. When you delete your account, we erase your personal data from our production systems within 7 days and from backups within 30 days, except where retention is required by law.
5. Your rights
Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, email support@truestlabs.com.
6. Security
We use industry-standard technical and organizational measures to protect your data, including encryption in transit and access controls. No method of transmission or storage is 100% secure, but we work continuously to safeguard your information.
7. Children
The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children.
8. International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be highlighted in the app or via email. Continued use of the Service after changes take effect constitutes acceptance.
10. Contact
Questions about this policy? Email support@truestlabs.com.